Support & Maintenance
IT support to let your business run smooth
Anktech is Cyber Essential Plus certified!
IT support to let your business run smooth
24*7 support
Reliable and responsive support and maintenance services for your websites powered by a team of proven engineers and support managers. We have a round table of predefined number of support engineers depending on the size of the project out of which one of engineers will always be available as per the standby schedule.
Have your developers left you high and dry?
We’ve seen this many times: you get your site designed and developed, but after the launch, there’s nobody around anymore to continue working on it.
Many studies show that what you do with a website after the release is more important than the finished product. Your website is a product, not a finished piece of art. You need to deploy continuous improvement processes and stay up to date with market trends and customers’ expectations.
It’s because you don’t have a fully dedicated team
Many times agencies don’t have a dedicated support and maintenance team or they don’t have processes in place to provide such services with reliable outcomes.
Even if your websites were developed internally, it can also be a problem when the in-house team is stretched too thin with multiple projects or when people quit the company, leaving you with no one to turn to for help.
Get help from a proven team of web development engineers
You should not allow your vendors or in-house inflexibility to put you in such a situation. Despite everything, you should be allowed to seek support and help from other vendors.
Our India-based team of 50 engineers helps maintain websites for organizations such as Deloitte, Vodafone, HSBC, Accenture and hundreds of others. We also know how to handle your in-house team or an outside agency by being at the same time cooperative and productive.
SLA based support services
Whether you need an enterprise solution or a web solution or a mobile solution, Anktech has been serving best since 2008 in all the domains to improve your business goals and requirements. We don’t just deliver, we believe in on-going support post delivery. Our experts are available 24*7 to provide service support whether you are associated with us or you only need post management support, we are here to help.
With our support service, we have maintained data for enterprise, web and mobile based business applications keeping an ease and comfort for their requirements.
Being an offshore service provider, we make flexible engagement plans which are customized according to client specifications. Get a quote based on our tailor made models.
Ideal for outsourcing projects where the requirements are flexible and change frequently. The customer is billed as per the efforts invested by the team per month.
Best suited for small and medium-size projects. This model allows customers to pay a fixed price for all milestone deliverables for the entire project.
This model is ideal when you need to hire for an iterative and process-oriented project with defined internal and external milestones.
Enables you to get the world-class, best-of-breed and highly skilled support and maintenance team just when and where you need them.
The support process begins by responding to an unplanned incident within the service level agreement (SLA) response time. To enable this response we retain a team of engineers on standby ready to triage, investigate and fix the reported issue.
The support process starts by the client raising an urgent support request. For Premium Business Hours response (30 mins response SLA), this will be by sending an email to a dedicated email address. The email address is linked to software that generates an email, phone call, SMS and app pop-up for the on-standby engineers alerting them to the urgent support request.
Responding within the SLA response time is only part of the support process. Before the team can respond to support incidents they must first become “support ready”. The engineers need to both be trained and ready to respond. Support readiness is accomplished by completing a number of onboarding activities at the start of the project. To maintain our support readiness throughout the duration of the project at the start of each month support readiness checks are performed.
